Refund policy

Returns & Refunds

We want you to sleep on it. Literally. If a Hyggebett order isn't right for you, you have 60 days from delivery to send it back.

How to start a return

Email support@hyggebett.com with your order number and what you'd like to return. We'll reply with a prepaid return label within one business day. You don't pay for return shipping.

Condition

Bedding must come back in a re-sellable condition. Washed is fine; stained, torn or pet-damaged is not. Please return items in or with their original packaging where you still have it.

For hygiene reasons we cannot accept returns on items that have been altered, cut or embroidered to order.

Wrong size?

We'll exchange it and we cover shipping both ways. Sizing is the most common reason bedding goes back, and we'd rather fix it than lose you. Tell us the size you have and the size you need.

Refunds

Once your return reaches our warehouse we inspect it and issue the refund to your original payment method within 5 business days. Your bank may take a few more days to show it. Original shipping charges, where they applied, are refunded on full-order returns.

Damaged or wrong item

If something arrives damaged or isn't what you ordered, send us a photo within 14 days of delivery. We'll replace it or refund you in full, and you don't need to return anything unless we ask.